Frequently asked questions. Short answers.

Request · Prices · Accommodation · Stay

Here you will find answers about requests, prices, facilities and your stay.

Request & booking

How do I request accommodation?

The fastest way is our request form. You can also call us, write via WhatsApp or send an email. We will get back to you personally.

Who can stay in the accommodation?

The accommodation is only available to employees of the booking company or to the booking person. We do not rent to holidaymakers.

Is there a minimum stay?

Yes. The minimum booking is 7 nights.

Can I request at short notice?

Yes, of course. Whether something is available at short notice depends on occupancy. Call us and we will check quickly.

Can I extend my stay?

Yes. Please let us know as early as possible. We will try to keep the same accommodation or offer you an equivalent one.

Do you have accommodation right at my work location?

Our accommodation is in Ulm, Neu-Ulm and Augsburg. Many places in the surrounding area can be reached quickly from there. Tell us the location of your construction site in your request and we will suggest suitable accommodation.

Prices & payment

How much does one night cost?

From €22 per person per night for a stay of at least 7 nights. From 10 people and a stay of at least 9 months, from €19 per person per night. All prices net plus VAT. You will receive your exact quote after your request.

What is included in the price?

Utilities for electricity, water and gas as well as Wi-Fi are included. You can also use the kitchen, bathroom and common rooms.

How does payment work?

You receive an invoice, for example to your company. Payment is made in advance, in cash or by bank transfer. The person or company that books is the contracting party.

Do I have to pay a deposit?

Usually not. In individual cases, we reserve the right to ask for a deposit.

Can additional costs arise?

Only in case of damage or heavy soiling. For smoking in the accommodation, we charge a flat fee of €1,600 net.

What applies to stays of several months?

From 10 people and a stay of at least 9 months, the long-term price applies: from €19 per person per night, net plus VAT. We can help with residence registration on request. You can book weekly cleaning as an extra.

Accommodation & facilities

What is provided in the accommodation?

Bed linen, blankets, pots, dishes, glasses, toilet paper and soap are provided. Please bring your own towels, food and toiletries.

Is there a kitchen, bathroom and washing machine?

Yes. Every property has a kitchen, bathroom, washing machine and dryer. These are partly shared. Wi-Fi is free of charge.

How does cleaning work?

Guests keep the accommodation clean themselves. We provide a broom, dustpan and mop. You can book weekly cleaning by our team as an extra.

Is there parking for vans?

Parking for cars and vans is available subject to availability. Some properties also have space for trucks. Tell us in your request which vehicles you are coming with.

Can I lock my room?

Yes. All flats and rooms can be locked.

Do you help with residence registration?

Yes. On request, we help you register your residence.

Are there single rooms?

We have single and shared rooms. Tell us in your request how your team should sleep. We take your wishes into account subject to availability.

Can our team share a flat?

Let us know in your request that your team would like to live together. Whether a flat is available just for your team depends on team size and occupancy. We will get back to you with a suitable suggestion.

Arrival & stay

When do I get the address?

After the binding reservation. The exact address is on your invoice.

How does the key handover work?

Please call us at least two hours before arrival: +49 173 7750178. We will then arrange the handover.

What are the check-in and check-out times?

Check-in is between 17:00 and 21:00. Check-out is between 10:00 and 11:00.

Can I change accommodation?

A change is possible if there is a valid reason. Please talk to us.

What do I do in an emergency?

In a medical emergency, call 112. For questions or problems in the accommodation, you can reach us at +49 173 7750178.

Rules

Is smoking allowed in the accommodation?

No. Smoking is strictly prohibited in all properties. In case of violation, we charge a flat fee of €1,600 net for cleaning and renovation.

Are pets allowed?

Only with our prior written agreement.

Your question is not listed?

Call us or write to us. We are happy to help.